Shipping, Warranty & Support

To Our Valued Customers

Every BarrierBoss fence system is custom-built to order with precision, care, and craftsmanship. From the first cut of steel to the final inspection, our team ensures that each panel, post, and frame meets the highest standards of strength and finish. We take pride in producing a product that’s not only built to last—but built to look exceptional for decades.

Our average lead time is approximately 2-6* weeks, as each order is handcrafted and scheduled through our regional production and delivery system. Rather than relying on third-party freight carriers, we ship everything in-house using our own fleet of trucks and trailers.

To keep delivery costs low and efficiency high, we group orders by region, allowing us to coordinate routes across Canada and the USA. This approach ensures your materials arrive safely, directly to your door, while maintaining the personal touch and accountability that set us apart.

BarrierBoss is one of the only fence manufacturers in North America that designs, builds, and delivers its own product line—straight from our shop to your site. It’s how we guarantee the quality, consistency, and service our customers have come to expect.

New In-House Shipping Rates for Canada

BARRIERDIRECT® Delivery — no transfers, no cross-docking. Made by Us. Moved by Us. Any order value, Delivered to You!

Region	Provinces	Order Value $0–$2,499.99	Order Value $2,500+	Estimated Delivery
West Coast	British Columbia, Alberta	$75	$50	2–3* weeks
Prairies	Saskatchewan, Manitoba	$100	$50	3–4* weeks
Central	Ontario, Quebec	$125	$50	4–5* weeks
East Coast	New Brunswick, Nova Scotia, Prince Edward Island	$150	$50	5–6* weeks

*BarrierDirect® delivery is handled exclusively by our in-house fleet — no third-party freight or transfers. Territories (YT, NT, NU, NL) currently excluded. Delivery times are estimates and may vary based on routing and seasonal volume.

At BarrierBoss®, our commitment to quality extends to our 40-year warranty*, a testament to the durability and longevity of our metal roofing, siding, and fencing solutions. While our craftsmanship often surpasses this timeframe, the warranty provides assurance in the performance of our products for decades.

Enjoy BARRIERDIRECT®️ delivery from our production floor to your site — no cross-docking, no transfers. We include unloading assistance, ensuring your order arrives exactly as it left our facility.

We ship directly in-house throughout Canada. Lead times vary based on seasonal demand — please contact a BarrierBoss®️ team member for the most accurate estimate in your area.

The exact delivery timing will depend on your location and the shipping route, but please know our team works hard to get your products to you as quickly as possible. For remote locations — including ferry-access and island deliveries — custom shipping quotes may apply. Please reach out to us in advance to discuss your specific needs so we can ensure a smooth delivery process.

Returns need to be considered on a case-by-case basis. If you have a specific return question, please reach out to a team member for assistance. Your satisfaction is our priority.

Cancellation

* Cancellation and Refund Policy for Assembled Fence Panels in Production*

At BarrierBoss, we are committed to delivering high-quality products and services. We understand that changes in plans may occur, and we aim to accommodate our clients as best as we can. Please review our cancellation policy regarding fence panels and production:

1.⁠ ⁠*Order Confirmation*: Once your order for fence panels is confirmed, production will commence based on the specifications provided in order of the production queue. Please carefully review all custom size requests, as sales on products of this nature are final.

2.⁠ ⁠*Cancellation Notice*: Cancellations must be made in writing within 48 hours of order to qualify for consideration. After this period, cancellations and refunds will be at the discretion of management and may be subject to a 25% restocking fee.

3.⁠ ⁠*Lead Times*: Please note that all lead times provided are APPROXIMATE and may vary due to factors beyond our control, such as supply chain delays, or unforeseen circumstances. We will do our best to keep you informed of any significant changes to your order status.

4.⁠ ⁠*Cancellation After Production Begins*: If production or packaging for dispatch has already begun on your order, cancellation is not permitted. This policy is in place to ensure that we can meet the commitments we have made to our suppliers, other customers, shipping arrangements and production.

We appreciate your understanding and cooperation regarding our cancellation and refund policy and look forward to serving you with quality metal fencing, siding and roofing , hog wire and pre-fab building products that meet your needs. Thank you for choosing BarrierBoss.