Privacy policy
Last updated: November 17, 2025
1. About Us
BarrierBoss Fencing Ltd. (“BarrierBoss,” “we,” “our,” “us”) is a Canadian company registered in the Province of British Columbia. This Privacy Policy explains how we collect, use, store, and protect personal information for customers in Canada.
Legal Entity: BarrierBoss Fencing Ltd.
Registration Jurisdiction: British Columbia, Canada
Registered Office: 1840 Byland Road, West Kelowna, BC, V1Z 3E5, Canada
Customer Support Email: orders@barrierboss.ca
Customer Support Phone: 250-900-4895
2. Information We Collect
We may collect the following categories of personal information:
2.1 Personal Information
Name, email address, phone number, billing and shipping address.
2.2 Transaction Data
Order history, purchase details, and payment-related information (processed through Shopify).
2.3 Technical Data
IP address, device type, browser type, cookies, analytics data, Shopify and Google tracking information.
2.4 Communication Data
SMS opt-in records, message history, customer inquiries, and consent logs.
3. How Your Information Is Collected
Information is collected when you:
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place an order on our website
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complete a checkout form or online inquiry
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opt in to receive SMS updates
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communicate with us via phone, text, email, or website chat
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browse our website (via cookies and analytics tools)
4. How We Use Your Information
We use personal information to:
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Process, fulfill, and deliver orders
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Communicate about orders, updates, and account inquiries
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Provide customer service
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Operate and improve our website and services
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Maintain security and fraud prevention
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Meet legal and regulatory obligations
BarrierBoss does not sell or rent personal data.
5. Data Storage & Third-Party Providers
BarrierBoss does not host or store your data on its own servers.
Your data is securely processed and stored by:
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Shopify Inc. (e-commerce, checkout, payment processing, order management)
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RingCentral (SMS delivery and compliance storage)
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Integrated apps that may have servers in multiple countries
Because these platforms may use global server infrastructure, cross-border data transfers may occur, including transfers to the U.S.
All service providers are required to maintain high levels of security and confidentiality.
6. SMS/Text Messaging (TCR-Compliant Disclosure)
BarrierBoss Canada uses RingCentral to send SMS messages for operational purposes only.
6.1 Types of Messages You May Receive
If you have given consent, you may receive SMS messages related to:
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order updates
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delivery notifications
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appointment coordination
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follow-up questions
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billing or account inquiries
Example:
“Hello! Your BarrierBoss order #1234 is scheduled for delivery on [date] at [time]. Reply STOP to opt out.”
6.2 Message Frequency
Message frequency may vary depending on your level of engagement.
You may receive up to 10 messages per week, depending on the updates and communication you request.
6.3 SMS Consent
Phone numbers obtained for SMS consent are not shared with third parties for marketing purposes.
You may opt in through:
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online forms
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checkout pages
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verbal confirmation
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written consent (paper forms)
6.4 Opt-Out Instructions
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us:
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Email: orders@barrierboss.ca
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Phone: 250-900-4895
Standard message and data rates may apply.
6.5 Storage of SMS Data
SMS messages and consent logs may be stored by RingCentral for compliance and quality assurance. BarrierBoss does not directly store SMS data on its own servers.
7. Cookies & Tracking Technologies
We use:
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Shopify cookies
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Google Analytics
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Advertising pixels (Google Ads)
These tools help improve website function and measure performance.
You may disable cookies in your browser settings; however, some site features may not function correctly.
8. Cross-Border Data Transfers
Because we use Shopify, RingCentral, and third-party apps with servers in various countries, your data may be processed in Canada, the United States, or other jurisdictions.
All transfers follow PIPEDA requirements for protection and safeguards.
9. Data Retention
We retain personal information only as long as necessary to fulfill the purposes in this policy or as required by law. Data stored by Shopify and RingCentral follows their respective retention schedules.
10. Your Rights (under PIPEDA)
You may request:
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access to your personal information
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correction of inaccuracies
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withdrawal of SMS or email consent
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deletion of personal information (where allowed by law)
Contact: orders@barrierboss.ca
11. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on our website with a revised date.
12. Contact Information
BarrierBoss Fencing Ltd.
1840 Byland Road, West Kelowna, BC, V1Z 3E5, Canada
Email: orders@barrierboss.ca
Phone: 250-900-4895